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Return & Refund Policy

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At Zo Design Life, each product is thoughtfully crafted, often involving traditional and handmade processes such as hand-bent metal, manual welding, and sand casting. These artisanal techniques mean that slight variations, marks, or surface differences may occur — they are not flaws but part of the product’s unique character. We believe there is perfection in imperfection, and we encourage you to embrace the individuality of each piece.

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General Policy

  • We operate on a no return and no refund policy for all products, except in cases where the item delivered is damaged, defective, or different from its description.

  • Please read product descriptions carefully before purchasing, as all sales are considered final once processed.

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Eligibility for Return/Exchange

  • To be eligible for a return or exchange, you must notify us within 48 hours of delivery by writing to zo.design.life@gmail.com along with clear images of the damaged or incorrect product.

  • Requests raised beyond the 48-hour window will unfortunately not be accepted.

  • The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  • Once your request is approved, a reverse pickup will be arranged from your address.

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Refunds

  • Approved returns will be processed after the product is received and inspected at our facility.

  • Refunds (where applicable) will be issued within 7–14 business days.

  • Please note: Original shipping charges, if any, are non-refundable.

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Non-Returnable Items

  • Customized, made-to-order, or discounted products are not eligible for return, unless damaged or defective upon delivery.

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Exchanges

  • If you prefer an exchange for the same product (subject to availability) instead of a refund, please mention this in your return request.

  • Exchanges will be processed once the returned item passes inspection.

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Responsibility & Limitations

  • Zo Design Life reserves the right to decline a return or refund request if the product does not meet the eligibility criteria mentioned above.

  • We are not responsible for damage caused by improper handling, misuse, or neglect after delivery.

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